"Our annual maintenance was scheduled for April 24, 2017. Technician "Kyle" called 15 minutes prior to arriving (within the 2 Hour window given). I appreciated that he took the time to put on booties before entering our home and was cautious to not let our cats or dog escape! Kyle seemed very knowledgeable , and was friendly and polite. Our heat pump continues to operate at top efficiency, thanks to Kyle and CM Heating! I also LOVE that CM Heating is an official supporter of the Make-A-Wish, AK & WA, a foundation that granted a "Wish" to a friend of mine!" T . A from Everett, WA on April 26th, 2017 (5 / 5)
"I had a wonderful experience with CM Heating, from the time I placed my request for a free quote to the setup and installation of my new furnace. Harold was the initial service expert and patiently walked me through a variety of options to fit my tight budget, and followed up to see if I had any additional questions or concerns. After calling around and getting a few other bids, they were by far the cheapest without sacrificing on a good unit. The installers Mike and Nick arrived on time, were professional and courteous, and got the job done as quickly as they could. They had to retrofit a few unexpected things so it took longer than they anticipated, so they called on additional hands to make sure everything got done in one day. When I had to leave for a quick appointment, they stayed until I came home to show me the system and offered to explain how to program my new thermostat. They were so patient and easy to work with!" K . L from Everett, WA on April 17th, 2017 (5 / 5)
"From the first phone call to the installation They arrived on time ,were very courteous and when the installation was completed they left our house as clean and neat as it was before they started .., Pricing was very conservative and competitive.Being a family owned business man my self, I really like to do business with local owned and family owned business." L . H from Snohomish, WA on April 14th, 2017 (5 / 5)
"I am very happy with the work CM Heating did on the installation of our Heat Pump. They were very friendly, reliable, prompt, courteous, thorough, and knowledgeable." J . T from Camano Island, WA on April 14th, 2017 (5 / 5)
"Yet again, you sent me a spectacular service person. This is the second time. This is the second time Drew showed up. He is so nice and really knows what he is doing and explains things so well. So it wasn't an accident the first time. You're the best! P.S. As I am writing this, I saw your muscle man TV commercial!!" B . S from Everett, WA on April 12th, 2017 (5 / 5)
"I felt completely comfortable with the way Brian and the "J's" (his 2 crew guys). They were courteous and explained all they were doing. They covered everything and upon completion of their work, cleaned the area as if they had never been there. Thus, all I had to do was admire their work on my furnace after they had gone. Thank you so much for sending such efficient, yet polite workers. " P . F from Everett, WA on April 11th, 2017 (5 / 5)
"Our less than year old heat pump needed a repair under the warranty period. Drew from CM Heating was at our door to diagnosis and fix the problem. He did a fantastic, thorough job and we're back in business. He explained exactly what he was doing and why it took as long as it did. I'm convinced the time he spent replacing our "reversing valve" will make sure it functions trouble free in the future. His focus was not on quickly leaving to get on to the next job but to do this repair the best way he can. As a customer you can't ask for anything more from your repair company. Thank you Drew and CM heating." R . M from Snohomish, WA on April 6th, 2017 (5 / 5)
"Scott Kovar arrived today, Tues, March 21, 2017, within the specified time frame (10AM - Noon), and completed the annual maintenance on the gas furnace (purchased from CM Heating in the past 10 (?) years. He was dressed in clean clothes with CM Heating name and logo, was very pleasant and competent, and completed the maintenance checkup in an efficient and timely fashion Scott reviewed the servicing procedures with me, reminded me to use my 20% off discount card which resulted in a fee that was within my budget estimates for this service. Scott also reviewed two thermostats and prices which included labor and materials. Scott is one of two of the best CM Service people that I have ever had service my furnace. Thank you very much." V . P from Shoreline, WA on March 21st, 2017 (5 / 5)
"Eventually fixed the fireplace after 3 times trying to diagnose and find the right part to fit. I had to stay home three separate times from my job to make sure he could get the job done right. After the final time the fan on my stove suddenly stopped working a day later. " R . L from Arlington, WA on March 20th, 2017 (2 / 5)
"Hello Sir,
We apologize that we did not deliver 5-star service to you. Our records indicate that the first time we were out, the flame would not hold. We replaced a thermopile (which was not a stock item) and returned on a different day to install this component. After which we discovered that the flame would still not hold, and it was determined tat the gas valve was bad (the functionality of the gas valve cannot be tested without confirming that the thermocouple/thermopile are working correctly, as they fail more frequently). We then returned on a Saturday (a day we normally do not operate) to perform the gas valve repairs. Please let us know if this does not match your records.
We also see that we offered to come back out on at no charge when you had reported that the blower stopped working. It does not appear that we touched the blower when we were performing the other repairs, but certainly agree that the timing seems suspicious. We received an email from you yesterday to not worry about sending a technician out.
If there is anything we could have done to improve our service or your experience, please let us know as we certainly want to ensure that each of our customers enjoys a positive and productive experience with us. Thank you for taking the time to share your feedback, sir!" - C.M. Heating
"We needed a heat pump in our home, so we got quotes from a couple companies. CM had very competitive pricing as well as a couple of layout options for the system. It took less than ten days for them to return to install everything. I had a baby in the meantime, and they were very sensitive to the fact that we had a newborn in the house, along with a recovering mother and two new grandmothers. Brian, Justin and Josh were quiet(as much as possible), clean, courteous, and quick. They set the system to a certain temperature and it has not wavered. It's also a very quiet machine! The dogs used to bark at our heater turning on, it sounded like a door shutting. Now we can barely notice it turn on. " C . K from Lynnwood, WA on March 16th, 2017 (5 / 5)
