"6 March 17TO: CM HEATING 1415 Broadway Everett, WA 98201FROM: Pete Croot and Liz 17329 17th Ave W. Lynnwood, WA 98037 petecroot@prodigy.net (206) 819-7100SUBJECT: Furnace Purchase, Install, and Customer Service.1. RUSTY: Our furnace decided to go on vacation 9 Feb 17. I had used CM previously, so I gave them a call. I called at 0730 and Merrideth, the dispatcher, made an appointment between noon and two THAT DAY! I found out that Rusty was coming..He arrived on time and had a bunch of knowledge we needed. He understood that I had been a contractor and I had worked in both a Plumbing Shop and a Sheet metal shop for my Father (albeit I was old school then-i.e. I poured a ton of lead and okum DWV Pipe in the late "60's).However, my "Only Other" did not enjoy that knowledge. She asked questions that never occured to me, and I used to sell them as a kid. Rusty was patient, complete with her answers and we found what we wanted and needed. He spent about 2 1/2 hours with us. We even recieved a signed contract from Rusty and a date for installation.As we had been using our fireplace for heat, he made arrangements for several space heaters to help warm our 3400sq ft home. They arrived the later that day with Kevin. In addition to the furnace, we also purchased a smart thermostat more about that later (all GOOD-ultimately). Rusty also knocked off $800+ dollars we spent 3 weeks early, for a new fan for the old furnace.2. KEVIN-was the Installer Foreman. I spent about an hour with him and we figured out the venting, egress and ingress, the NEW style Stack and the necessary condensation pump discharge. He was quick, complete and he had our space heaters. Unfortunately, we could not get furnace installed until the following Wednesday.3. KEVIN, EVAN, and CORY-the "INSTALLERS" rolled in about 30 min EARLY! As you may imagine the coffee was all ready ON! Kevin was there to run any needed parts. Evan and Cory walked the area, rolled down carpet protectors and began dismanteling the old furnace. They were on that and installing the new furnace, rerouting the Natural Gas hot water tank and running all the pipe and vents. We shared lunch with them tho Kevin left, as there was nothing more he needed to accomplish. Cory set up the Smart thermostat. Then Merideth called and said that "Drew" would be there tomorrow to do a vent check required by Snohomish County to approve the final Permit (which CM did all the work necessary for the permit and left it near my new furnace). She was very pleasent and we even had some fun. And of course I completely forgot to mention "Smart" thermostat.5. DREW-show'd up and CM again was about 30 min early. By now my "Only Other" and I we're basking in 70 degree heat, it was Heavenly. Drew, as it appears ALL CM employees do, was respectful, honest and very quick at his craft. We found out that the tin work in our home was typical of homes built in the 60's so it had a catostrophic fail in the "vent" check. Good news is, it did not matter, as it was NOT a fail for the permit. When he was done, we asked him if he knew anything about our Smart Thermostat. He said he would try. About 20min later he was unsucceseful however. Now the thermostat on the wall was fine. The one for our phones not so much. Drew was headed to his next job. Then Merrideth called. She said the Sno Cty Inspector was going to be there tomorrow (22 Feb 17) sometime between midnight last night and the following midnight. I have dealt with the permit folks personally and those I worked with are awesome; the county actual not so much. However we had a lot of fun making comments about Government workers (I retirered out of the Army 20 years ago-I WAS ONE!). She then threw Drew into the fire and said he would be back a 0900 the next morning. 6. BRIAN-the Final Inspector on the furnace job called my cell and said he would be there in 15 min. He was there in 7! I immediatley recognized him as MY Intermediate inspector for my shop. It took him about 10 minutes to sign off on the furnace and then he wanted to see the shop progress. We walked it and then he went on his way. Drew showed up about 0930.7. DREW point 2-He came WITH the Owners Manual for the Thermostat. It took him about 10 minutes to fix it to our satisfaction. Apparently some "one" plugged the thermostat into the Modem and not into the Router. Also, the Honeywell Owners Manual (some neccessary document) was NOT LEFT at the house, and it should have been. Drew promised to mail it to us. If we HAD, had it, we could have figured it out {Note to Cory(G)}....it had PICTURES!!!! CM HEATING-I just wish there was a number HIGHER than "5" to rate them. Prompt; Respectful (to us and our home); Quick; excellent Value; Pleasant people; Clean and they answers questions so WE chose the best way to complete our job. Liz and I cannot thank you enough....CM HEATING ROCKS!!! Pete Croot and Liz Van Gordon" P . C from Mill Creek, WA on March 6th, 2017 (5 / 5)
"i was vary happy with all aspects of the service i received from cm heating. The serviceman was vary courteous,knolable" W . W from Everett, WA on March 1st, 2017 (5 / 5)
"I couldn't be happier with my service from CM Heating. I have an older free-standing gas fireplace that would intermittently self extinguish. Jesse diagnosed a simple problem that involved no costs for parts and did a maintenance cleaning. The unit is running perfectly and looks better than ever after his cleaning. I really appreciated his honesty and professionalism. He was a pleasure to work with. I've used CM in the past and have always been happy with their work. I highly recommend them." B . W from Everett, WA on February 27th, 2017 (5 / 5)
"CM Heating installed a gas fireplace insert into our home and the finished installation exceeded our expectations. Simply fantastic! Harold bid the job, Corry and his son did the electrical installation and John L did the mechanical installation. The real challenge with this project was the integration of the insert into the massive stone wall. The solution was a custom modification of the manufacturers’ surround. John L and John G worked closely with my husband on the design, produced a template to validate the design then returned to their shop to do the metal work and finishes. The fireplace insert fit incredibly well and looks amazing! We have no hesitancy in referring CM Heating and plan to have them back soon for the next fireplace installation! " A . C from Everett, WA on February 26th, 2017 (5 / 5)
"Good experience as the folks at the Everett office took the call - scheduled it and later were able to improve on the schedule. With the uncommon duration of cold weather and I would suspect a lot of other service calls , they accommodated me.John Lewis your service tech is a seasoned veteran and was able to correct the problem very quickly- so much appreciated. " S . P from Camano Island, WA on February 21st, 2017 (5 / 5)
"CM Heating has installed a new American Standard Heat Pump in our home. I had 4 different companies come out to give me estimates and discuss their recommendations for my needs. CM Heating was measurably better in all areas: they spent more time explaining the "hows & whys" of home heating, they took more care in determining the correct size heat pump for our home, they figured out a way to modify my duct work so that I could qualify for a PUD $1k rebate, and their financing package was the very best with the lowest rate from anyone, including my own credit union!Now the installation is done, and the house is nice and warm and I am saving $$$ on my PUD bill with lower energy usage. I must say I was really impressed with watching the attention to every detail as Brian and Justin worked on customizing the installation for our unique furnace location and ductwork. They are true craftsmen in what they do, and they made sure to clean up all the debris so it would not get tracked into the carpet in the house. Josh did miracles on my electrical panel which needed to be cleaned up so it would pass code. All said, it was a joy to have the crew from CM Heating out at our home to do such a great job in installing our new heat pump. I highly recommend them to everyone I meet. Ron Shaw, Mukilteo, WA" R . S from Mukilteo, WA on February 15th, 2017 (5 / 5)
"I have used CM heating for 10 years for my daughter's and my home--I have never been disappointed.Drew called me before he got here to give me a time frame (20 min)--I really like that! Drew was fantastic! He explained what he found and how he was going to fix it--he is professional,very skilled and very well trained. Thank you for sending Drew to my rescue (I didn't have heat for 4 days)." S . H from Everett, WA on February 15th, 2017 (5 / 5)
"I got the contact information for CM Heating from a friend , and they fit me into their schedule right awa,y and from day one, they have been a Fantastic company to work with. Everyone has been very professional and helpful from scheduling the appointment, to the original service/ diagnosis, to the furnace replacement estimate, to the measuring and equipment requirements, and the installation crew was fantastic, through and helpful and did a great job in cleanup. I have recommended their services to another friend who is in need of heating repairs.Awesome job Thank you" R . S from Bothell, WA on February 14th, 2017 (5 / 5)
"The gentleman that came to my house yesterday was very nice but beyond that he worked constantly while her to put in my new heater and thermostat. He was informative when I asked , he was very polite and willing to explain to me. Another gentleman arrived later on to help clean up. He is was very efficient and informative. I will stick with CM heating. " M . C from Lake Stevens, WA on February 11th, 2017 (5 / 5)
"Excellent service throughout the process. Highly recommend." B . S from Everett , WA on February 9th, 2017 (5 / 5)
