"Eventually fixed the fireplace after 3 times trying to diagnose and find the right part to fit. I had to stay home three separate times from my job to make sure he could get the job done right. After the final time the fan on my stove suddenly stopped working a day later. " R . L from Arlington, WA on March 20th, 2017 (2 / 5)
We apologize that we did not deliver 5-star service to you. Our records indicate that the first time we were out, the flame would not hold. We replaced a thermopile (which was not a stock item) and returned on a different day to install this component. After which we discovered that the flame would still not hold, and it was determined tat the gas valve was bad (the functionality of the gas valve cannot be tested without confirming that the thermocouple/thermopile are working correctly, as they fail more frequently). We then returned on a Saturday (a day we normally do not operate) to perform the gas valve repairs. Please let us know if this does not match your records.
We also see that we offered to come back out on at no charge when you had reported that the blower stopped working. It does not appear that we touched the blower when we were performing the other repairs, but certainly agree that the timing seems suspicious. We received an email from you yesterday to not worry about sending a technician out.
If there is anything we could have done to improve our service or your experience, please let us know as we certainly want to ensure that each of our customers enjoys a positive and productive experience with us. Thank you for taking the time to share your feedback, sir!" - C.M. Heating
"The technician was supposed come for furnace check-up between 9 am and noon, but didn't come. My wife called the company and was told that the technician wouldn't tell ETA. The technician finally came about an hour late, and said the capacitor needs to be replaced and charged $125.00. I later look up online and it turned out to be only about $10.00. " C . L from Edmonds, WA on December 29th, 2016 (2 / 5)