"During the recent cold spell , with night-time temps in the low twenties, our furnace failed. Even our gas fireplace wouldn't start up. We called the last company that serviced our furnace, but they couldn't even come out to evaluate the furnace for 7 days. We then called CM Heating and they were able to come out in 2 days. (They structure their appointments with a few gaps into which they can fit emergencies like ours.) The technician (Bobby) quickly found the problem, a bad heat sensor, but was alert enough to notice that the furnace heat exchanger was cracked. (This can lead to Carbon Monoxide leaking into the house. Bad!) The end result is that our 18 year-old furnace had to be replaced. Then Bobby came in to look at our fireplace. He fixed it in minutes. No charge! With the fireplace and the electric heater they loaned to us, we could wait out the cold spell until they had our new furnace installed and working a week later. That happened on a Wednesday. Cory & Evan showed up at 8:15 am, a bit earlier than I was expecting. They had all of the government required permits and went right to work. Some where during that time, they used my ladder, but they also did some minor repair on it. Points! My wife & I had to move some garage clutter out of their way, but before leaving, they cleaned up and moved that garage clutter back for me. They left at 1:45. Job well done!" T . C from Everett, WA on January 20th, 2017 (5 / 5)
"It took awhile to get them out here because they were so booked up but once they showed up on the day that they promised to he was in and out in under an hour. My friends and I tried to fix it by replacing the thermostat but there was a loose connection and we couldn't fix it or find it. John L did it quickly and efficiently and left me a clean fireplace glass to enjoy my fire. Thank you CM Heating" G . W from Everett, WA on January 16th, 2017 (5 / 5)
"As always, CM came though. Our furnace was down and out. Kyle showed up, diagnosed the problem, ordered the parts and got us up and running. CM have the greatest service people of any company that services our equipment. Always professional, skilled and keep us in the loop explaining what needs to be done and when they will be able to do it. Also really helps to have a good staff in the background, getting the parts, scheduling and what ever else the service people need. Kudos to Val!" R . P from Everett, WA on January 13th, 2017 (5 / 5)
"We appreciated how all the staff followed through on their word. The work was done by friendly, dependable, efficient people. They were all very helpful, and willing to take the time to answer all our questions. In our dealings with the whole company, we believe them to be honest and trustworthy.The system itself is working as promised up to this time, which is approximately 5 wks. Based on our experience with CM Heating, we would highly recommend the company, employees, and the system." L . G from Marysville, WA on January 13th, 2017 (5 / 5)
"We are extremely happy with the service we received from CM Heating. Our 20 year old heat pump failed during a cold snap. We contacted CM heating and they worked us into their busy schedule with very little wait time. We needed a whole new system and were presented numerous options. We chose a top of the line heat pump and furnace. The quote we accepted was very competitive and we were pleasantly surprised when, after doing the heat loss calculations, they informed us there would be a considerable discount. They also said we qualified for a higher PUD rebate than we originally were told. Great honesty and business ethics, Every one we dealt with, service tech, salesman, office staff, and install crew was without exception, professional, friendly and efficient. The crew showed up on time, got the job done and left the work site clean. Great team, excellent workmanship. We wouldn't hesitate to recommend CM Heating to our friends and family." K . M from Snohomish, WA on January 12th, 2017 (5 / 5)
"Excellent service and repair on my Heat & Glo Fireplaces. Serviced both the controls and cleaned/inspected the entire system. The service technician, Jesse, was on time, professional, skilled, and courteous. Fixed our problems and we now have two fireplaces that look and work like new." B . C from Snohomish, WA on January 12th, 2017 (5 / 5)
"Overall you did great! There was a little problem with the installation and a defective part (not your fault), but the way you handled the problem - quickly and expertly - tells a lot about how a company is managed. The furnace is working well now, and everything was done - including inspections - in a very timely manner. Also appreciated the photo ID of your service personnel. Thank you for your excellent service." E . R from Lynnwood, WA on January 11th, 2017 (5 / 5)
"I am so impressed with my experience with CM Heating...start to finish! I got your name and number from our HOA President at Stonebridge in Lynnwood. Everyone involved in scheduling maintenance for my gas fireplace was polite and professional. The service and followup is second to none. I lliked the e-mail notifications confirming my appointment, the picture of the service man, the phone call when Tom was on his way and the followup after the service call. Tom was very respectful of my home...wore booties over his shoes, put down a cloth in front of the fireplace and did an amazing job vacuuming the inside of the unit, making adjustments, adding new "cinders" and cleaning the glass doors. It works beautifully. He was courteous, answered all of my questions and advised me of other services including explaining a maintenance agreement the company offered. The cost of my service call was amazingly affordable...some companies charge this jamount just for coming out. I will be highly recommending your company to all of our 131 Stonebridge condo/townhome residents.Thank you for living up to the definition of Customer Service..it is rare these days." B . M from Lynnwood, WA on January 7th, 2017 (5 / 5)
"Had my furnace serviced today by a great company always ready to help. The maintenance man was very professional and courteous. Check out all the mechanical parts of the furnace and then gave me understandable diagnosis. I would recommend this company to anyone who needs a furnace serviced or repaired. Thank for the continued great service." G . A from Lake Stevens, WA on January 5th, 2017 (5 / 5)
"I've worked with CM Heating several times over the years for gas fireplace inserts, furnace checks and most recently, a furnace replacement. As always, they were very professional, prompt and made the process easy. Even with a minor miscommunication of costs, the company stood by their word. I am thankful to have CM Heating available and will rely on their expertise, efficiency and reliability in the future." J . L from Everett, WA on January 5th, 2017 (5 / 5)
